Terms & Conditions

Updated: November 14, 2025


We appreciate your decision to engage the professional services of Integrated CPA ("ICPA", "we", "us", "our"). We are committed to upholding the highest standards of accuracy, confidentiality, and ethical conduct in all aspects of our work. These Terms and Conditions govern the scope of our engagement, delineate the responsibilities of both parties, and establish the legal framework under which our services are rendered.


By proceeding with our services, you acknowledge that you have read, understood, and agreed to be bound by the provisions set forth herein. Should you require clarification on any aspect of these terms, we encourage you to contact us directly prior to the commencement of services.


Payment Terms

Clients may remit payment using a valid credit card (Visa, MasterCard, or American Express) or via ACH from a checking or savings account. A 3% discount is applied to invoices paid by ACH.


Invoices are due upon receipt. Any invoice not paid within 30 days will incur a finance charge of 1.5% per month, accruing from the invoice date. Returned ACH payments are subject to a $25 fee. Integrated CPA Group and Teaching Tax Flow, LLC reserve the right to remove clients from payroll processing services for non-payment.


Our fees are based on anticipated timely cooperation from you and your personnel and the absence of unforeseen circumstances. Should additional time be required, we will notify you and agree on revised fees before proceeding.


All bills which are not paid within 30 days of the date of the bill shall be subject to a finance charge of 1.5% per month interest to accrue from the first day in which the bill was sent. Any returned ACH payments will be assessed a $25 fee. Integrated CPA Group and Teaching Tax Flow, LLC reserve the right to dis-enroll clients from the payroll processing trust account service, if applicable.


You understand and agree that our billings to you become delinquent if not paid within 30 days of the invoice date. You further understand and agree that we may withdraw from the present engagement at any time for any reason at our sole discretion. In particular, you agree that if you fail to pay for the services rendered or expenses incurred for the engagement, we may either discontinue performing services for you until all outstanding balances are paid and/or may withdraw from the engagement ten days after emailing a notice to you at the same address to which correspondence is transacted. You recognize that any discontinuation of work by us could seriously harm your interests, but nevertheless specifically give your consent to us to do so regardless of any filing or other deadlines you face


Ongoing Subscription and Cancellation

This agreement renews automatically each month or year unless canceled. Please note that prices are subject to change with notice. All payments are nonrefundable, and no credits are issued for partial periods.


You may cancel your subscription at any time with 30 days' written notice by emailing hello@integratedfg.com with "Cancel Subscription" in the subject line. A confirmation email will be sent upon receipt. No services will be rendered following cancellation.


Delinquency and Right to Withdraw

Unpaid invoices after 30 days are considered delinquent. We reserve the right to suspend services or withdraw from the engagement entirely, at our sole discretion, after providing 10 days' notice via email. You acknowledge that such withdrawal may impact your interests, including deadlines, and consent to this policy.


Audit Protection Plan 
Eligibility:  Subject to the limitations and exclusions below, the Plan applies only to ICPA errors made on the originally filed and accepted federal, state, or local tax returns.


Services:  Subject to the limitations and exclusions below, the Plan remains in effect during the life of the return (the applicable Federal and State statutes of limitation for the return) and includes tax authority notice support and representation when properly submitted according to the terms hereof. The Plan is separate from, and in addition to, the ICPA accuracy guarantee which reimburses penalties and interest resulting from an ICPA error in tax preparation and cannot be transferred by you to others.


Client Responsibility

Total Income:  You represent to us that you have reviewed the items on your return to ensure they include all sources of income, and that items or issues on such returns have not been, or are not currently, under examination by tax authorities as of the date the tax return was filed. If additional income is found which was not presented when the return was prepared, your claim may be denied.


Documentation:  While receipts are not required for tax return preparation, you must make these documents available to the Taxing Authority and ICPA when requested. If you are unable to provide these documents, your claim may be denied.


Substantiation: ICPA prepared your return based on information provided by you and does not verify the accuracy of that information. It is your responsibility to substantiate the basis for any claimed credits, deductions, or expenses. If ICPA determines the credit, deduction, or expense is reasonable and allowed per IRS regulations, but still rejected by the IRS, your claim may be denied.


Reasonable Notification: As described below in Section 4, you must notify and provide all pages of the initial government notice to ICPA within 60 days from the date of the initial notice regarding such tax returns, and prior to any call, conference or audit with any government agency. If you don't contact us within 60 days of the date of the first notice, your claim may be denied.


IRS Engagement:  You must allow ICPA, at its sole discretion and expense, to challenge the determination that additional taxes, penalties and interest are owed. If your return is audited, ICPA will make available an agent (but not an attorney) to represent you before the tax authority should such tax authority question the accuracy of your return.


Affordable Care Act (related tax issues):  If you purchased marketplace insurance, you must provide ICPA the applicable Form 1095A and confirm what months you received coverage and how much you paid.


Plan Limitations and Exclusions

The Plan does not apply to:

  • 1040-NR or amended returns (1040-X) unless the ICPA error at issue is the result of an error in the original tax preparation.


  • errors made by ICPA or others on any returns or other forms used to file for tax credits, prebates or rebates such as property tax, Economic Impact Credit (stimulus payments), Advance Child Tax Credits, homestead or renters' credits (an "Ancillary Form"), unless the error at issue occurred on a federal, state or local income tax return prepared by ICPA and that data was then used by ICPA to prepare the Ancillary Form.


  • the calculation of estimated tax payment vouchers or additional taxes owed because of an erroneous refund of your estimated tax payments by the IRS or a state or local taxing authority.


  • any return you know to be in error, not based on accurate or complete information, to have additional taxes owed, or under tax authority examination or audit as of the effective date of the Plan.


  • any return relating to years not prepared by ICPA.


  • additional taxes, penalties and interest that are assessed as the result of:


  • incorrect, incomplete, inconsistent, false or misleading information that you have given to ICPA in relation to the preparation of your return;


  • your failure to timely pay the taxes as shown to be due on your return;


  • additional taxes assessed as the result of your desire to take a particular position on your return that is asserted to be incorrect by tax authorities. In the event you receive a refund of any assessment that ICPA has paid you under the Plan, you must reimburse ICPA for such refund; and


  • your choice not to claim a deduction or credit, conflicting tax laws, or changes in tax laws.


  • late or delinquent filers – a tax return filed later than April 15 or if a request for extension had been filed, October 15. If your return is deemed filed late you will not be covered.


  • IRS Criminal Investigation (CI) – anyone currently under investigation by IRS CI. We will cease performing audit protection services on any Audit or Member until completion of the CI. We will resume providing audit protection services on the audit, if possible.


  • Failure to fully comply with any of the responsibilities listed in the Audit Protection Plan will relinquish ICPA of any responsibility of providing the services listed in this document. You understand and agree that we are not engaged in rendering legal services or advice, and the Plan does not include legal services or advice.


Claim Process and Determination

  • Provide a copy of your tax authority notice and any related documents to ICPA within 60 days of the initial notice.


  • ICPA will investigate the issue, making available an agent (but not an attorney) to represent you before the tax authority, if necessary, and assist you in responding to the tax authority notice. You will execute a Power of Attorney to the agent to receive any audit representation.


  • ICPA may choose to challenge the tax authority's assessment of penalties, interest, or additional taxes owed.


  • The office will submit your claim to the Client Claims department where it will be reviewed and processed. If your claim is APPROVED, ICPA may reimburse you for some or all of your penalties and interest. It remains your responsibility to pay the tax authority separate and independent of the claim’s determination.


  • If your tax liability increases because of an ICPA tax preparation error discovered by you, your representative, or a tax authority, ICPA will reimburse you for such additional interest and penalties up to a cumulative total of $6,000 for all such returns, subject to the terms and conditions of the Plan.


  • If ICPA's payment to you is $600 or more, you will receive form 1099-MISC from ICPA. Federal law states that if your tax liability is paid by someone else, the amount of that payment becomes taxable income to you. Therefore, you will need to include payment received under the Plan on your tax return for the year in which the payment is issued. ICPA is not responsible for the payment of any taxes you may owe on such income.


Use of Client Portals and Third-Party Websites 

To maintain the integrity, security, and confidentiality of client information, our firm does not retrieve or download documents directly from third-party websites (e.g., financial institutions, payroll providers, or government agencies). Clients are responsible for obtaining and submitting all necessary documentation through our secure client portal or other approved methods. This policy helps mitigate cybersecurity risks and ensure proper documentation handling in the preparation of your returns or other services.


Links to Third-Party Sites and Integrations

Our website may contain links to external websites and third-party integrations that offer additional functionality or services. We do not control or endorse their content, services, or privacy practices. Users are encouraged to review the terms and privacy policies of any linked sites before providing personal information 


Disclaimers and Limitation of Liability

All website content is provided for informational purposes only and does not constitute legal, financial, or professional advice. We make no guarantees regarding the accuracy, completeness, or timeliness of the information presented. Users should consult appropriate professionals or primary sources before making decisions based on this content.


Our liability relating to the performance of the services rendered under this letter is limited solely to direct damage sustained by you. In no event shall we be liable for the consequential, special, incidental, or punitive loss, damage or expense caused to you or to any third party (including without limitation, lost profits, opportunity costs, etc.). Notwithstanding the foregoing, our maximum liability to services rendered under this letter (regardless of form of action, whether in contract, negligence, or otherwise) shall be limited to fees[MT1] received by us for this engagement. The provisions set forth in this paragraph shall survive the completion of the engagement.


Dispute Resolution

Any dispute or claim relating in any way to these Terms or your use of your membership will be adjudicated in the state or Federal courts in Hamilton County, Indiana, and you consent to exclusive jurisdiction and venue in these courts. We each waive any right to a jury trial. 


Changes to Terms 

We may in our discretion change these Terms, Integrated CPA Group's Conditions of Use and Privacy Notice, or any aspect of your membership, without giving notice to you. If any change to these terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED MEMBERSHIP AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP.